The fact is, repair tools already existed. So why should Kavits need someone to reinvent the wheel? Because the existing tools were expensive, slow, difficult to use, and needed costly customizations and subscriptions. In other words, they needed their own custom-built tool because the others weren’t good enough. So they turned to the only company they knew could handle the task: SBK. However, creating a repair tool that included the features Kavits wanted was no easy feat. Let’s illustrate the enormity of the task. For example, think about how many different smartphones you have had in the past decade. Now think about how many your family has had. And now, your city. Now imagine trying to create a resource to repair each and every one, from Apple to Android, from Samsung to Sony. Some need new screens, others need their batteries replaced, etc. This resource will also need to be used by technicians, customer service agents, managers–basically, everyone involved. It needs to be clear and easy to use, while also exhaustively-thorough in its ability to guide the user from the first step to the last for each unique model. Plus, this repair tool won’t be limited to just smartphones; it would need to guide the repair of smart watches, computers, and tablets as well. To top it off, it also needs to automatically keep the customer informed about the progress of the repair, when they can expect to pick up their repaired device, how much it will likely cost, and so on in order to keep them happy. This was what Kavits needed, and more. How would SBK handle the task?