How Kavits Found A Better Way to Repair, All From a Custom App

Case Study Hero Image


Jürgen Braun





Product Discovery Process


Web Design & Development

App Design & Development

UI/UX Design


Digital Transformation






AWS (Text Recognition)

Hybrid App

JSX Integration


  • Tech-repair firm Kavits needed a one-stop app for all of its employees to learn each step of how to repair different tech equipment, estimate the repair cost, keep the customer informed of the progress, and more
  • SBK took a ground-up approach by first carefully understanding how the employees work and what they need, and then created a singular app that was both easy to use while also being an extremely-thorough instructional resource
  • The end result is an app that does everything Kavits wanted and more to empower their employees to provide timely, expert service while keeping their customers happy
Kavits Repairtool Dashboard

Kavits’ Uphill Battle: Keep e-Waste Out of the Landfill By Repairing Instead

Everyone wins by repairing broken electronics: the consumer saves money and the environment doesn’t contain e-waste. That’s why Kavits is dedicated to giving electronics new life instead of them ending up in a landfill. But in practice, this noble quest is much more difficult. Because for this process to work, the complex electronic equipment needs to be repaired quickly while making things as convenient as possible for the customer. The challenge increases because of the important role this broken equipment plays in people’s lives. In our increasingly-digital world, a person’s day can grind to a halt without access to their phone, computer, smart watch, or tablet to enable them to get their work done and to run their life. Thus, if the repair process takes too long or it’s too complicated, they will simply choose to buy a new item instead of repairing it. That’s why the repair technician must be able to quickly understand exactly what to do and how to do it, while also keeping the customer informed along the way. Which is just what SBK’s app needed to provide.

Kavits Taps Into SBK’s App Expertise

The fact is, repair tools already existed. So why should Kavits need someone to reinvent the wheel? Because the existing tools were expensive, slow, difficult to use, and needed costly customizations and subscriptions. In other words, they needed their own custom-built tool because the others weren’t good enough. So they turned to the only company they knew could handle the task: SBK. However, creating a repair tool that included the features Kavits wanted was no easy feat. Let’s illustrate the enormity of the task. For example, think about how many different smartphones you have had in the past decade. Now think about how many your family has had. And now, your city. Now imagine trying to create a resource to repair each and every one, from Apple to Android, from Samsung to Sony. Some need new screens, others need their batteries replaced, etc. This resource will also need to be used by technicians, customer service agents, managers–basically, everyone involved. It needs to be clear and easy to use, while also exhaustively-thorough in its ability to guide the user from the first step to the last for each unique model. Plus, this repair tool won’t be limited to just smartphones; it would need to guide the repair of smart watches, computers, and tablets as well. To top it off, it also needs to automatically keep the customer informed about the progress of the repair, when they can expect to pick up their repaired device, how much it will likely cost, and so on in order to keep them happy. This was what Kavits needed, and more. How would SBK handle the task?

How SBK Provided Kavits With Their Key to Success

SBK knows better than to just assume they know what the customer is looking for, relying only on the latest technology and their four decades of experience. So instead of offering solutions, they first made sure they truly understood what the client wanted–and why. Thus, they started with a design audit to know exactly what needs fixing and how to improve things. A variety of data points were used to identify issues in existing software the client had. SBK researched and analyzed the repair and order management process, user flows, pain points, stakeholder observations, and various analytics datasets in order to identify issues. They established that these redesigned systems must make the user experience better and make learning easier. The ERP’s efficiency and popularity must also be improved. As the audit progressed, issues were identified and addressed, along with exact problems pinpointed that needed to be resolved. Key features such as which processes could be automated and how the order management experience can be improved were also discovered. The client provided feedback in order to guide SBK’s development goals.
  • The app can’t require too much scrolling
  • Must be user-friendly
  • Improved UI/UX
  • Provide a branded interface
  • Postgres
  • Firebase
  • Cordova
  • Next.js
  • AWS
  • Hybrid App
  • JSX Integration

At Last: The Repair Tool Finally Gets Fixed

As the professionals at Kavits began using the new repair tool that SBK created, one thing was immediately clear: this is the tool they wished they had years ago. More efficient features:
  • Dashboards with an appearance and information based on the user-role
  • Statistics showing financial statistics, employee activity and/or performance, etc. over different periods of time
  • Public Page (website) with order tracking for the customer that includes status, delivery dates, cost-estimation approval
  • New Employee training via instructional video (example: a new employee can choose if they want to see a video guide)
Empowering Capabilities:
  • Repair Orders
  • Device Orders
  • Sales Contracts
  • Delivery Slips
  • Purchase and Sales
  • Settings (for customization)
  • Create Bills
  • Automated Customer Communication
  • Customer/Address Management
  • Chat Function
  • Calendar Function
  • Workflow Creator
  Branching workflows can be created for different repair situations. These can be integrated with other parts of the system to improve quality control by detecting whether something has been done or not. This will help the user not forget a step before they move on to the next one. These workflows can be created or configured using a tool within the app. It allows users to represent things visually as nodes on a graph (connected by lines). A list of steps can be added to the line and can prompt the employees to confirm that they have done different tasks.   Emails can be automated to be sent to a customer at certain points in the workflow, such as to provide them with the projected price of a repair order or transaction. It can also include any other piece of data from the order.    
Kavits Screens

Happier Customers and A Cleaner Earth

SBK doesn’t just onboard clients–they connect with people. They listen and understand problems and challenges, and then take a strategic, planned approach to solve them. Working with Kavits was a perfect example of this: by taking the time to discern what they needed and wanted in a repair tool, their teams and processes delivered a modern looking, easy to use ERP system. This tool has already begun to empower Kavits’ employees for success by increasing productivity, reducing operating costs, and improving the quality of their services. Thus, more people are saving money while keeping the earth a cleaner place.

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